Purchase Card Help Desk Support

Corinth is looking for a Purchase Card Help Desk Support to join our team in support of our DHS customer. The qualified candidate should be able to perform Purchase Card Help Desk support, systems support, on-line/off-line data entry support, and clerical assistance as required to the department’s, Purchase Card Branch, in Indianapolis, Indiana. The qualified person will actively participate in communication between team members, clients, and Corinth so all may succeed and embody our Vision, Mission, and Values. Willingness to actively participate in work and team initiatives, while supporting team members with a professional and positive attitude will position the qualified person for success.

Systems Support:

• Identification of problems with the card issuing bank's web-based system and Purchase Card System
• Answers the main phone for the procurement office, forward calls, take messages and provide information as requested.
• Informing the Task Manager of system errors; researching and analyzing information in the card issuing bank's system and Purchase Card System to validate accuracy of account set-up forms and maintenance actions; creating various reports from spreadsheet data in response to audit and program requests
• Analyzing daily reports of Purchase Card activity, and recording and updating data on a master spreadsheet to ensure that all systems are in balance.
• Assist cardholders and approving officials with the Purchase Card and create and maintain a master e-mail list of all participants in the Purchase Card program.

Data Entry Support:

• Account setup and maintenance actions
• Knowledge of Excel, MSWord, and PowerPoint is necessary to create various reports, presentations, training certificates, correspondence, and other documents in support of the program.
• Skills involved include the ability to independently analyze and edit source documents.

Clerical Support:

• Ancillary clerical-type related tasks such as filing and coordination/mailing of training material are also required to support the Program.
• Distribute incoming mail, sign for packages and coordinate office supply requests.
• Out-going personality, comfortable in open communication environment.
• A self-starter, able to learn quickly and willing to engage themselves.
• The ability to multi-task and manage multiple work streams simultaneously.
• An attention to detail

Personnel shall be capable of making decisions and interfacing with the Government and public in a professional, business-like manner, including during stressful situations. Contractor personnel must be experienced in Help Desk support, complex key entry, and verification of data, checking accuracy, and maintenance of production logs and statistics. Contractor personnel must be capable of making decisions and interfacing with on-line systems.

Qualified candidates who are not able to pass the BI and security requirements will not be considered for the position.

Candidates that live in a Federally designed HUBZone Area, per the official SBA HUBZone Map are desired:

https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5

The selected candidate will work with project teams to help achieve Corinth’s and our client’s Mission, Vision, and Values. Come to be challenged for your career growth and experience a rewarding, collaborative work environment. Our diverse teams are leading solutions that drive meaningful impact to society. Be a part of team that leads by giving back and enabling a path to success!