Production Support Analyst (Remote)
Salary Range: $65,000 - $75,000
Employment Type: Full-Time, Exempt
Location: Remote
Reports To: Portfolio Manager
Make an Impact at the Department of Health and Human Services
Corinth Consulting Group is seeking a skilled and motivated Production Support Analyst to join our Client Delivery team. In this mid-level role, you’ll play a critical part in translating business and regulatory needs into technical solutions that support the mission of the Department of Health and Human Services.
What You’ll Do
- Track and manage inquiries in the help desk ticketing system to ensure timely responses, identify trends, and support continuous service improvements.
- Utilize appropriate systems and workflows to monitor inquiries and identify common issues or opportunities for module-specific enhancements.
- Evaluate user needs and define technical problems in collaboration with functional and technical staff to determine effective solutions.
- Conduct analysis and testing in lower environments to validate resolutions and ensure system integrity.
- Liaise with functional, development, testing, and help desk teams to troubleshoot complex system issues and document root cause analyses.
- Facilitate stakeholder meetings by organizing sessions, documenting action items, managing communication matrices, and ensuring alignment across all stakeholders.
- Investigate and resolve Tier 3 help desk tickets involving complex business and system issues, including testing and verification in platform environments.
- Provide bi-weekly and monthly utilization reports and help desk usage analysis using reporting tools to identify problem trends and resolution effectiveness.
- Train and develop new and existing team members through written training plans, coaching, and use of tools such as phone, chat, email, screen sharing, and manuals.
What You Bring
Required:
- Associate’s degree or equivalent experience
- 4 years of relevant experience
- Ability to pass a client-specific public trust background investigation
Core Skills:
- Technical troubleshooting
- Communication and collaboration
- Problem solving and customer service
- Attention to detail and accountability
- Requirements analysis and documentation
- Stakeholder management and project coordination
Preferred Skills:
- Analytical and trend analysis
- Reporting and planning
- Coaching and mentoring
Why Corinth Consulting Group?
We offer a robust benefits package including:
- Paid time off and comprehensive health coverage
- Retirement plans with matching contributions
- Professional development opportunities
- Wellbeing, caregiving, commuting, and adoption support
- Nationwide discounts and employee assistance services
Our Commitment
At Corinth, we believe in service, respect, and continuous improvement. We foster a culture of excellence, collaboration, and innovation—where your work directly contributes to meaningful outcomes for our clients and communities.
Ready to inspire, innovate, and make a difference?
Apply now and help shape the future of public service through technology.